Returns & Exchanges

At Mercator, we want your home to be perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. Whether a piece doesn't fit your space or you've simply changed your mind, our streamlined process ensures a stress-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all hardware, assembly tools, and instruction manuals are included.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.